Salesforce’s Response to COVID-19

In our last post, we looked at how Pegasystems has responded to the COVID-19 pandemic. In this week’s blog post, we will be looking at how Salesforce is responding to the Coronavirus.

Salesforce continues to innovate and help others during the COVID-19 pandemic. They are offering tools and support free for 90 days which include live sessions, education and technical support. They have lead the way in providing support to companies, nonprofits and more during these unprecedented times. Read on to learn how Salesforce is impacting businesses and communities during the pandemic.

It was announced last month by Salesforce Chair and CEO Marc Benioff that there was a COVID 19 Care Response Solution that gave the health community free access to Health Cloud for six months. The Heath Cloud Org would be configured and compliant with the Health Insurance Portability and Accountability Act (HIPAA). There would also be an online self-service resource center that would assist in alleviating high call volumes.

Tableau, which was acquired by Salesforce last year, has a COVID-19 Data Hub. This is a collection of resources that allow organizations to tell their story about the disease. They offer a free trial to the data analysis software along with a Global COVID-19 Starter Workbook that comes with a starter dashboard. Using the power of Tableau’s visualization features, Salesforce has a curated gallery of 14,850 visualizations from a variety of different industries that include government, healthcare and business about COVID-19.

In the area of small business, Salesforce has offered Salesforce Care Small Business Grants that consist of $10,000 to keep small companies with employees open during this time. Salesforce Essentials was created for small business to assist with their customer service and it is very cost effective. As always, Salesforce offers great training through Trailhead which is free to everybody.  

The Salesforce impact on COVID-19 is also felt through how their customers are responding to the pandemic. An example from Salesforce’s website is project from Traction on Demand (Salesforce Technology Partner). They created a COVID-19 Supply Hub which allows provincial health authorities in Canada’s British Columbia province to source much needed medical supplies and personal protective equipment from donations and suppliers. A great example on how companies are using their ingenuity to solve problems. To learn more about what Salesforce customers and partners are playing their part at this time, please follow the link.

Salesforce also has an excellent resource center that offers guidance on managing a business through the pandemic.

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