We are continuing our series of what CRM companies are doing to make an impact on COVID-19. Below is an article from a press release from SAP a few weeks ago. Shortly, there will be another article in the series.
Each week, physicians in Germany test around 400,000 people for COVID-19, according to the Robert Koch Institute. If a test is positive, the physician has to inform the patient and the local health department. Pursuant to the provisions of the German Protection Against Infection Act, the local health department is then required to record the details of every person who has had close, face-to-face contact with the patient in the past two weeks.
“Tracing the people who have come into contact with a COVID-19 patient is a huge task; having an IT solution will make it much simpler,” says Roland Bernhard, chief administrative officer for the district of Böblingen in southern Germany, of the successful collaboration between the district’s local health department and SAP. “The processes have been streamlined for the municipal and district administration offices, which ultimately helps prevent the virus from spreading.”
The people identified as having been in close proximity to a COVID-19 patient now receive an e-mail from the local authority in Böblingen containing a link to the Web application developed by SAP. After just one click, they can enter the required data from any device. But to do so, they must consent to their data, pursuant to the German Protection Against Infection Act, being used, processed, and sent — in anonymized form — to health institutions, such as the Robert Koch Institute, for inclusion in statistics, for example. Other advantages of the system include, for instance, that vulnerable people are notified faster and can therefore take appropriate action, such as going into isolation, sooner. And the app frees up the employees at the local health department for other, more important tasks.
The local health department for the district of Böblingen initiated the project by reaching out to SAP. The SAP team was happy to help and together, they quickly finetuned the idea. The new software, which runs on SAP Cloud Platform, went live at the district administrator’s office in Böblingen early on April 10, 2020. By leveraging SAP Cloud Platform, no time needed to be spent looking at hardware or other IT requirements. Because the solution supports multitenancy, its use could be extended to all of Germany’s approximately 400 health departments. And the solution will remain relevant once the coronavirus pandemic ends: Physicians are also required to report cases of other infectious diseases, such as measles, meningitis and salmonella, in Germany to prevent other outbreaks.