SAP and COVID-19

SAP is a German company that has been around close to 50 years. Formed by five former IBM employees. The company would create software applications that assisted businesses in real time business processing. Since that time, SAP has grown into a 30 billion dollar company and is one of the largest software companies in the world.

SAP has a variety of software products that impact a variety of industries. SAP has had CRM capabilities in their software since the early nineties. The SAP R/3 ERP, had a module called “Sales and Distribution” or SD which was an early CRM. Later on in 2000, SAP had their own stand alone CRM called SAP CRM 2.0. Since then, SAP has had a wide range of CRM and other software products that are used by businesses around the world.

As a dynamic company, SAP has taken a leadership role in the COVID-19 pandemic. One of the first actions of SAP was to assure customers of business continuity of their cloud operations. Below, you will learn more about what SAP is doing during these times.


Supply chains have been disrupted since the the pandemic started. To counter this, SAP has allowed businesses free access to the SAP Ariba Discovery. This allows buyers to post their sourcing needs and suppliers can reply and supply needed sourcing needs. The business network is international with 4 million suppliers from over 190 countries. This is free until June 30, 2020 for suppliers. Also, SAP is offering five user licenses and the posting of 90 sourcing events for three months to their SAP Ariba Start Sourcing network. The promotion with the program ends July 31, 2020.


“…education does not take a back seat during this time,” by executive co-CEO and Executive Board of SAP SE, Christian Klein.

In the area of education, SAP is offering access to their new digital learning initiative. This is an opportunity for career changers and students to learn a new skill or software package.

There are three education programs that SAP is offering which include massive open online courses called MOOCs, learning journeys for universities and the SAP Young Thinkers. The MOOC that SAP is offering is called openSAP, which provides courses in leading technologies, latest innovations and the digital economy. Specifically, courses include robotic process automation, data science, programming languages such as Java and the Internet of Things to name a few. This learning platform is free of charge and is designed to engage learners through gamification and informative discussion forums.

In the area of SAP’s University Alliances program which has over 3,800 member universities, they are offering access to learning journeys for students. Topics include learning about SAP S/4Hana Clound Finance and SuccessFactors Employee Central solution in SAP Hana. The courses assist students in obtaining one of SAP global certifications with a free exam voucher.

The SAP Young Thinkers program offers a foundation for digital literacy and encourages individuals to pursue careers in STEAM (science, technology, engineering, arts and math). Courses include introductory to coding and digital technologies.

To further support educational institutions, SAP is offering through their subsidiary Qualtrics, access to their remote learning solutions for K-12 and higher education.


SAP product owner Kevin Drieschner along with 30 other individuals created TrackYourBed during the We vs Virus, the hackathon of the German Government. The web-based application gives real-time information on current available beds in hospitals. SAP at the time of this article was considering investment in this application as well as others. The investment is made through the SAP One Billion Lives Program. SAP has also created a COVID-19 Emergency Fund to assist the urgent needs of the World Health Organization (WHO), the CDC Foundation and organizations that are assisting communities that are in crisis. The company has also donated to the COVID-19 Solidarity Response Fund with a sum of 1 million Euro.

In the area of contact tracing, SAP is working with Deutshe Telecom to provide an application for Germany. The app would have a host of tools that would offer efficient follow-up, measuring of temperature and surveys to assist in determining health status. There would also be a database of all patients and contact information. Another included feature would notify those in quarantine the guidelines they need to adhere. To learn more about this app check out the article from Subhankar Pattanayak.

Author: Martin

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