Month: June 2021

How do we get to a possible future with AI? Meet the AI Adoption Maturity Curve

Social CRM: The Conversation with Paul Greenberg I’ve known Michael Wu for many years. Many years. He’s been a thought leader, an influencer, a true scientist, an architect and always a…

Activity Management Best Practices

Simplesoft Solutions, Inc. Activity Management Best Practices You want to know what your teams are accomplishing with customers…..but where do you start? Don’t overwhelm yourself trying to come up with…

Artificial Intelligence (AI) Powered Customer Service

Steven Jeffes Blog Top 5 Topics Covered Current trends in the adoption of AI as applied to customer service. The business case for AI adoption in customer service. Common use…

Cost of CRM

Simplesoft Solutions, Inc. Introduction Understandably the price of a software purchase is always a topic to cover when we discuss on-boarding clients. Many times this is the point of interest…

News Analysis: Inside The Proposed Digital Giant Anti-Trust Bills

Software Insider News Analysis: Inside The Proposed Digital Giant Anti-Trust Bills rwang0 Mon, 06/14/2021 – 07:56 On Friday, June 11th, US lawmakers unveiled a series of five bills designed to…